Privacy Policy

Castle Medical Centre
Station Road, Curragh, Castlebar, County Mayo
Phone: 094 903 5952
Email: castlemedicalcentre@gmail.com

Last Updated: June 2026

Introduction

Castle Medical Centre is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or submit information through our online forms.

We process personal data in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable Irish data protection legislation.

Who We Are

Castle Medical Centre is a general medical practice providing healthcare services to patients in County Mayo.

If you have any questions regarding this Privacy Policy or how we process your personal data, you can contact us:

Castle Medical Centre
Station Road, Curragh, Castlebar, County Mayo

Phone: 094 903 5952

Email: castlemedicalcentre@gmail.com

What Information We Collect

Contact Form

When you complete our contact form, we may collect:

Name
Email address
Telephone number
Information contained within your message

Please do not submit sensitive medical information through the general contact form unless specifically requested.

New Patient Registration Form

When you submit a new patient application, we may collect:

First name and surname
Date of birth
Gender
Address details
Phone number
Email address
GMS number (where applicable)
Health insurance information (where applicable)
Previous GP details
Reason for changing GP

This information is used solely for assessing and processing your application to register with the practice.

Submitting a registration form does not guarantee acceptance as a patient of the practice.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Time spent on the website

This information is collected through analytics tools to help us improve our website and services.

How We Use Your Information

We may use your personal information to:

Respond to enquiries submitted through our contact form
Process new patient applications
Contact you regarding your enquiry or application
Improve our website and services
Maintain website security
Comply with legal and regulatory obligations

We only collect information necessary for these purposes.

Legal Basis for Processing

We process personal data on the following legal bases:

Consent

Where you voluntarily submit information through our website forms.

Legitimate Interests

To respond to enquiries, manage our website, and improve our services.

Legal Obligation

Where we are required to process information to comply with healthcare, regulatory, or legal requirements.

Healthcare Provision

Where applicable, health-related information may be processed in accordance with GDPR provisions relating to healthcare services.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we make every effort to protect data transmitted through our website, no internet transmission can be guaranteed to be completely secure.

Data Retention

Information submitted through our contact form will only be retained for as long as necessary to respond to your enquiry and fulfil our legal obligations.

Information submitted through new patient registration forms may be retained where necessary to assess registration requests and comply with healthcare and regulatory requirements.

Sharing Your Information

We do not sell, rent, or trade personal information.

Your information may be shared with trusted third-party service providers who assist us in operating our website, including:

Website hosting providers
Email service providers
Website maintenance providers

These providers are required to process data securely and only in accordance with our instructions.

We may also disclose information where required by law or regulatory authorities.

Cookies

Our website may use cookies to improve user experience and website functionality.

Cookies are small text files stored on your device.

We may use:

Essential cookies required for website operation
Analytics cookies to understand website usage

You can control cookies through your browser settings.

Your Rights

Under GDPR, you have the right to:

Access your personal data
Request correction of inaccurate information
Request erasure of your data (where applicable)
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact:

castlemedicalcentre@gmail.com

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Complaints

If you believe your personal data has not been handled correctly, you have the right to lodge a complaint with:

Data Protection Commission

21 Fitzwilliam Square South
Dublin 2
D02 RD28

Phone: +353 (01) 765 0100

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.